Frequently Asked Questions

Visitor | Art | Norton Simon | Other


Do I need to make reservations to visit the Museum? What are the hours of the Museum?
Do I have to check my bag? I need directions to the Museum.
Are tours available? May I sketch in the galleries and gardens?
Do you discount admission or tour fees for non-profit organizations? How do I make arrangements to bring in a large group?
May I bring food into the Museum or gardens? How long should I plan to spend at the Museum?
May I bring my pet on to the Museum grounds? Is the Sculpture Garden open during the winter?
Do you have wheelchairs available?

Do I need to make reservations to visit the Museum? No. Reservations are not required to visit the Museum or for teacher-guided tours. However, reservations are required for private tours and school tours. Please see Tours in our Education section for more information.

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What are the hours of the Museum? The Museum is open Monday, Wednesday, Thursday 12:00 noon to 5:00 p.m., Friday and Saturday 11:00 a.m. to 8:00 p.m., Sunday 11:00 a.m. to 5:00 p.m. and closed on Tuesday.

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I need directions to the Museum. The Norton Simon Museum is located at 411 W. Colorado Blvd. in Pasadena, California, on the corner of Orange Grove and Colorado Boulevard at the intersection of the Foothill (210) and Ventura (134) freeway. For Directions, please see Directions & Parking.

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Do I have to check my bag? Yes. All bags and parcels larger than 11 by 15 inches must be checked in. To help avoid waiting, we encourage you to leave such items in your vehicle(s). Please see Policies for details.

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May I sketch in the galleries and gardens? Yes. Museum visitors are permitted to sketch in the following ways: a dry medium only, a location that does not obstruct an entrance or exit, a location that does not compromise the safety or security of the artwork and/or other Museum visitors and/or a location that does not obstruct the view of the artwork.

The Museum does not allow visitors to work in any wet medium (including oil, acrylic and watercolor paints), and no three-dimensional copying is allowed.

Equipment such as stools, chairs, tripods and easels are not permitted in the galleries and gardens where they may block movement.

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Are tours available? Yes. The Norton Simon Museum offers several tours including Audio Tours, Friday Evening Public Tours, Private Tours, Exhibition Tours, and School Tours. Additionally, there are Family Days - interactive tours for Children and Families. For more information, please see in the Education section or visit our Special Events section.

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How do I make arrangements to bring in a large group? No special arrangements are needed to bring in large groups, however arrangements are necessary for school and youth groups, please see School Tours in the Education section.

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Do you discount admission or tour fees for non-profit organizations? No, we do not offer non-profit organizations discounts on admission or private tour fees. The Museum keeps its admission fee low and does not charge admission fees for any student who presents a student I.D. Tour fees help to support the school tour program, which provides engaging, educational tours led by Museum Educators to our nation's junior and senior high schools at no cost to the schools.

We do offer free admission for staff of other museums and one guest upon presentation of staff identification.

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How long should I plan to spend at the Museum? The average length of a visit is between 2-4 hours. Keep in mind, the collection is extensive with over 800 objects on display.

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May I bring food into the Museum or gardens? No, we do not allow patrons to bring food and drink to the Museum. You may purchase light refreshments during your visit and enjoy them in our garden. No food or beverages are allowed in the galleries.

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Is the Sculpture Garden open during the winter? Yes, the Sculpture Garden is open year-round. However, during heavy rains, the garden is closed. Sections of the garden can remain closed for several days following rains.

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May I bring my pet on to the Museum grounds? No, pets are not allowed on the Museum grounds. Service animals that are specially trained to assist disabled persons are allowed.

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Do you have wheelchairs available? We have a limited number of complimentary wheelchairs available on a first come, first served basis. We cannot accept reservations.

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