Membership FAQ

Admission, Membership Cards and Guest Policy

Gift Membership

Miscellaneous

Member Events and Programs

 

Admission, Membership Cards and Guest Policy


Admission

Q: How many guests does my membership admit per visit?

A: $75 Participating level you and one additional adult (2 total)
$125 Contributing level you and two additional adults (3 total)
$275 Sponsoring level you and three additional adults (4 total)
$550 Patron level you and three additional adults (4 total)
$1,000 Benefactor level you and three additional adults (4 total)

If you bring additional guests than your membership level permits, additional guests pay general admission. For example, if you are a Participating level member and bring two additional adults as guests, one guest will need to pay admission. Children 18 and younger and students with a valid student ID always receive free admission.


Membership Cards

Q: How many membership cards are included with my membership?

A: All memberships include two personalized membership cards. The primary membership holder’s name will be on the first card and the second card may list one named individual or “Guest”.


Q: I never received my membership cards. What should I do?

A: If you never received your membership cards, please verify your address by either calling the Membership Desk at 626-844-6990, via email to [email protected], or visiting the Membership Desk in the Museum’s lobby. 

Please note you can visit the Museum before you’ve received your cards, just bring a valid form of identification (e.g. driver’s license) and stop by the Membership Desk to check-in for the day. 

Q: Can I still visit the Museum as a member if I don't have my membership card?

A: Yes! Just bring a valid form of identification (e.g. driver's license) and stop by the Membership Desk to check-in for the day.


Guest Policy

Q: What is a guest membership card? Is it transferable?

A: If you do not wish to list a named individual on the second card, you can list “Guest”, and you can give the “Guest” membership card to whomever you wish. You do not have to accompany your guest to the Norton Simon Museum, however the guest membership card only allows for the individual holding the guest membership card free admission. If the guest brings a guest, the additional guest will need to pay general admission.


Q: If another named cardholder on my membership doesn’t come with me, can I take someone else in their place?

A: Yes! We require that at least one person named on either the first or second membership card be present. For example, if you and your partner are listed on your membership, you may bring a friend in your partner’s place. To check how many individuals are covered under your membership level, see “Membership Levels” or email [email protected]


Q: How soon will I receive my membership cards?

A: Please expect to receive your membership cards in approximately 3-5  business days from the day your membership payment is received. If you purchase your membership in person, you may use your receipt as proof of membership until your new cards arrive. If you purchase your membership online, simply print out your confirmation page and show it at the Membership Desk upon arrival to the Museum.


Q: Can I change or update the name(s) on my membership?

A:  If you are the primary name on your membership, you may submit a request to [email protected], by phone at 626-844-6990, or in person. Please note that memberships are nontransferable.

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Gift Memberships

Q: How do I purchase a gift membership?

A:  You can purchase a gift membership any time online by visiting the “Membership” page. You can also purchase a gift membership over the phone by calling the membership department at 626-844-6990 or in-person by visiting the Museum’s Membership Desk or Museum Store during open hours.


Q: When can I expect the gift membership to be sent?

A:  Gift memberships are processed and sent via United States Postal Service First Class within 3–5 days of the date of purchase.

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Miscellaneous

Q: How long does my membership last for? 

A: Memberships are effective immediately on the date of purchase, and expire on the last day of the month of purchase, one year in the future. For example, if you purchase a membership on January 15, 2017, the expiration date for your membership will be January 31, 2018.


Q: Can the quarterly Member newsletter also be sent to the second card holder or guest?

A:  We can only send one copy of the newsletter and other mail, such as replacement membership cards, to the primary membership holder.


Q: How can I keep up on member events and news?

A: As a Norton Simon Museum member you will receive a quarterly member newsletter and, if you provide your email address, you will also receive our monthly e-newsletter and member announcements.


Q: Can a membership be revoked?

A: Memberships are revocable. The Museum reserves the right to refuse or revoke membership or deny admission for inappropriate or disruptive conduct.

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Member Events and Programs

Q: What events and programs are offered to members? 

A:With exhibition receptions and tours, members enjoy special access to the Museum’s latest offerings. Members receive invitations to two to three exhibition receptions each year, providing lively opportunities to see a new exhibition or special installation before it opens to the general public. Throughout the year, the Museum organizes Members-only tours led by the curators, offering members an intimate setting to learn more about the current exhibitions or installation on view.

The Museum also offers robust programming of lectures, performances, and other special events year-round, to which members enjoy early seating. Visit Events & Programs for detailed information on upcoming events.

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